Get in Touch with Support
Keeping Your Details Safe, Contact Form & Live Chat and What to Prepare Before Chatting.
Keeping Your Details Safe
A legitimate support agent will never ask for your password, full card number, or any one-time code in a public chat. If someone requests those, it is not a real support message — close the window and report it through the contact form. Only share your account username and the transaction reference number in chat. Genuine agents already have access to your masked payment details and will verify you by asking for the last four digits of a card or the expiry month — never the full number.
Contact Form & Live Chat
The contact form on the lobby sends your message directly to the support team’s ticket system. Once submitted, you receive a confirmation and the case is logged in order — this makes it the right channel for disputes, withdrawal issues, or any situation where a written trail matters later. Live chat connects you instantly with an agent for real-time help. Use it when you need immediate assistance with login problems, game loading, or checking your ringgit balance. The team can pull up your account details while you talk, so there is no back-and-forth delay.
What to Prepare Before Chatting
Having your transaction reference number ready cuts the back-and-forth sharply. That 12- to 16-digit code tied to your deposit or withdrawal lets the agent pull up the exact payment record without asking for the date or amount separately. Also keep your account username handy. With both the reference and username, the first reply can confirm the status of your ringgit movement — whether it is pending, cleared, or held — saving you a second message.
Expected Reply Times
Live chat typically connects you within a few minutes during staffed hours. If the team is busy with other players, your chat goes into a queue and you are answered as soon as an agent becomes free — usually under five minutes. The contact form receives a first reply within a few hours on a normal day. Cases submitted late in the evening or on quieter periods may take until the next shift, but the ticket system means your place in line is preserved.
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Languages & Support Hours
Agents respond in English and Bahasa Malaysia. If you message outside operating hours, the chat will show an offline notice and your query is queued for the next available shift — the team picks it up in order when they return, not as a priority jump. Support is staffed daily from late morning until late evening. Any request sent after the last shift rolls over to the following day’s opening, so expect the first reply then rather than overnight.
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